Privacy Policy

Last Updated: 20 July 2026

At Zarvea, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting customer support, or using our services.

This Privacy Policy explains what information Zarvea collects, why we collect it, how we use and protect it, and the choices available to you.

By using https://zarvea.com/ , you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, create an account, or subscribe to updates, we may collect:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Billing address
  • Delivery address
  • City and postal code
  • Order details
  • Payment method
  • Transaction reference or payment confirmation
  • Customer-support messages
  • Return or claim information

Payment Information

For payments made through bank transfer, Easypaisa, or JazzCash, we may collect payment confirmation details such as:

  • Transaction ID
  • Payment screenshot
  • Sender’s name or account information
  • Amount paid

Zarvea does not intentionally store your complete banking password, PIN, OTP, debit-card PIN, Easypaisa PIN, or JazzCash PIN.

Customers should never share passwords, PINs, or OTPs with Zarvea or any person claiming to represent Zarvea.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website
  • Website interactions
  • Approximate location based on IP address
  • Cookie and analytics information

2. How We Collect Information

We may collect information when you:

  • Visit the Zarvea website
  • Create or manage an account
  • Place or cancel an order
  • Complete a checkout form
  • Contact us by email, phone, or WhatsApp
  • Submit a return, damage, or incorrect-order claim
  • Subscribe to promotional communications
  • Participate in a survey, offer, or campaign
  • Interact with website cookies or analytics tools

3. How We Use Your Information

Zarvea may use your information to:

  • Process and confirm orders
  • Receive and verify payments
  • Arrange packaging and delivery
  • Communicate order updates
  • Provide customer support
  • Process approved claims or replacements
  • Prevent fraudulent or unauthorised transactions
  • Maintain order and transaction records
  • Improve our website, products, and customer experience
  • Analyse website traffic and customer preferences
  • Send promotional messages where permitted
  • Respond to customer questions and complaints
  • Meet legal, regulatory, accounting, or security obligations

We will not use your personal information for purposes that are materially unrelated to those described in this policy without an appropriate reason or permission.

4. Legal and Responsible Processing

Zarvea aims to handle personal information fairly, responsibly, and securely in accordance with applicable Pakistani laws and recognised privacy practices.

Pakistan’s comprehensive personal-data legislation has remained under legislative development, while existing laws such as the Prevention of Electronic Crimes Act 2016 address unauthorised access, copying, transmission, and misuse of electronic information.

5. Order and Delivery Information

To complete an order, Zarvea may share necessary information with service providers involved in fulfilment, including:

  • Courier and delivery companies
  • Payment processors
  • Banking or mobile-wallet services
  • Website hosting providers
  • Order-management systems
  • Customer-support providers

Only information reasonably necessary to perform the relevant service should be shared.

For example, a courier may receive your:

  • Name
  • Delivery address
  • Phone number
  • Order reference
  • Payable Cash on Delivery amount

6. Disclosure of Personal Information

Zarvea does not sell or rent customer personal information.

We may disclose information when:

  • It is required to process an order or delivery.
  • A customer requests or authorises the disclosure.
  • It is necessary to verify or process payment.
  • It is required to investigate suspected fraud or misuse.
  • It is required by law, court order, or lawful authority.
  • It is necessary to protect Zarvea, our customers, or other persons.
  • Zarvea undergoes a business transfer, restructuring, merger, or sale.

Third-party service providers may process information according to their own privacy terms and legal obligations.

7. Cookies and Similar Technologies

Zarvea may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember shopping-cart contents
  • Remember customer preferences
  • Support account login
  • Analyse website performance
  • Understand visitor behaviour
  • Prevent fraud and improve security
  • Measure marketing performance
  • Display relevant advertising, where used

Some cookies are essential for website operation. Other analytics or marketing cookies may depend on the services enabled on the website.

You may control or delete cookies through your browser settings. Disabling essential cookies may prevent some website features from working correctly.

8. Analytics and Advertising Services

Zarvea may use third-party tools such as website analytics, advertising pixels, social-media integrations, or conversion-tracking services.

These providers may collect information such as:

  • IP address
  • Device information
  • Browser activity
  • Pages viewed
  • Products viewed
  • Purchases or checkout activity
  • Cookie identifiers

When such services are activated, their handling of information may also be governed by their respective privacy policies.

This section should be updated whenever Zarvea enables a specific service such as Google Analytics, Meta Pixel, TikTok Pixel, or another advertising platform.

9. Marketing Communications

Zarvea may send product updates, offers, or marketing communications through:

  • Email
  • SMS
  • WhatsApp
  • Website notifications
  • Social-media advertising

Marketing messages should only be sent where you have requested them, agreed to receive them, or where otherwise permitted.

You may ask us to stop promotional messages by:

  • Using an unsubscribe option where available
  • Replying with an opt-out request
  • Contacting us at info@zarvea.com

Order confirmations, payment updates, delivery messages, and customer-service communications are transactional and may still be sent when necessary.

10. Data Retention

Zarvea may retain personal information only for as long as reasonably necessary to:

  • Complete orders
  • Handle claims and customer support
  • Maintain transaction and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal or regulatory obligations
  • Enforce website agreements

Different types of information may be retained for different periods.

When information is no longer reasonably needed, Zarvea may securely delete, anonymise, or restrict it, subject to legal and operational requirements.

11. Data Security

Zarvea takes reasonable administrative and technical measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include controlled access, passwords, secure hosting, encryption where supported, software updates, and limited staff access.

However, no website, electronic storage system, payment service, or internet transmission can be guaranteed to be completely secure. Customers should keep their passwords, devices, PINs, and OTPs confidential.

12. Customer Privacy Choices

Subject to applicable law and reasonable verification, you may contact Zarvea to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Update your contact or account information
  • Withdraw consent for optional marketing
  • Request deletion of information that is no longer required
  • Raise a concern about how your information is handled

Some information may need to be retained for completed transactions, accounting, fraud prevention, dispute resolution, or legal compliance.

Requests can be submitted to:

We may request identity or order verification before processing a privacy-related request.

13. Children’s Privacy

Zarvea’s products may appeal to girls and women, but the website is not intended for children to independently submit payment or order information.

A person under 18 should use the website and place an order only with the involvement and permission of a parent or legal guardian.

Zarvea does not knowingly seek to collect unnecessary personal information directly from children.

A parent or guardian who believes a child has submitted personal information without permission may contact us at info@zarvea.com.

14. Third-Party Links

The Zarvea website may contain links to:

  • Courier websites
  • Payment services
  • Social-media platforms
  • External websites
  • Third-party applications

Zarvea does not control the privacy or security practices of independent third parties. Customers should review the privacy policy of any external platform before providing information.

15. International Access and Future International Sales

Zarvea currently serves customers within Pakistan.

Visitors outside Pakistan may still access the website. By providing information, they understand that it may be processed or stored in Pakistan or in locations used by Zarvea’s hosting and service providers.

Before launching international sales, this policy should be updated to address the laws of the countries Zarvea intends to serve, particularly requirements concerning cookies, cross-border data transfers, consent, and customer privacy rights.

16. Business Transfers

If Zarvea is sold, merged, restructured, or transfers part of its business, customer information may be transferred as part of that transaction.

Any new owner or operator should continue to handle the information in accordance with applicable law and the privacy commitments communicated to customers.

17. Changes to This Privacy Policy

Zarvea may update this Privacy Policy when:

  • Website features change
  • New payment or delivery services are introduced
  • Analytics or advertising tools are added
  • Business operations change
  • Legal requirements change

The revised policy will be posted on the website with an updated “Last Updated” date.

Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable law.

18. Contact Zarvea

For questions, requests, or concerns about this Privacy Policy or your personal information, contact:

Zarvea

Lahore, Pakistan

Website: zarvea.com

General Email: info@zarvea.com

Order Email: order@zarvea.com

Phone/WhatsApp: +92 322 4804447